Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@HadleysHouse.com
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@HadleysHouse.com
Order Cancellations
Orders can be cancelled within 24 hours of being placed, provided the order has not yet entered fulfillment. To request a cancellation, email us at info@HadleysHouse.com with your order number as soon as possible.
Because we process orders within 24 hours, we cannot guarantee that a cancellation request will reach us before your order ships. If your order has already shipped, we are unable to cancel it. You may instead refuse delivery or request a return once it arrives, in line with the 30-day return policy above.
Approved cancellations are refunded in full to your original payment method within 10 business days.
Return Shipping Costs
- Defective or Incorrect Items: No cost to you. This includes items that arrive damaged, faulty, or incorrect. We will provide a prepaid return label.
- Change of Mind: Return shipping costs are the customer's responsibility. This includes cases where the item doesn't fit or is no longer wanted. Original shipping fees are non-refundable. We recommend using a trackable service, as we cannot process a refund for a package that does not reach us.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Gift cards are also non-returnable. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@HadleysHouse.com
Contact Information
Store name: Hadley's House
Company name: FCNL Services LLC
Company Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming, 82801, United States
Warehouse Address: 1100 W 23rd St, Casper, Wyoming, 82604, United States
Email: info@HadleysHouse.com
Phone Number: +1 (307) 218-6685
Monday to Friday | 9:00 AM – 6:00 PM (ET)
Weekends | 11:00 AM – 4:00 PM (ET)
We aim to respond to your inquiries within 24 hours.
