FAQS
1. How long will it take to receive my order?
- Handling time: 24 hours
- Transit time: 4 to 9 business days
- Estimated delivery time: 6 to 12 business days
Tracking details are sent once your order ships.
2. Do you offer free shipping?
Yes, free shipping is available on all orders within the United States.
3. Where is Hadley's House located?
Hadley's House is operated by FCNL Services LLC, a company registered in Wyoming, United States. We sell online to customers across the United States.
4. What if I receive a defective or incorrect product?
Contact us within 30 days of delivery. If the item is defective, damaged, or incorrect, we will arrange a replacement at no cost.
5. Can I cancel my order after it's placed?
Orders can be canceled within 24 hours of being placed. Contact support as soon as possible.
6. What is your return policy?
Returns are accepted within 30 days of delivery. Items must be unused and in their original condition. See the Refund Policy page for full details.
7. When will I receive my refund?
Refunds are processed after the returned item is received and inspected. Once approved, funds are returned to your original payment method within 10 business days. Bank processing may add a few days.
8. Do you offer any guarantees?
Yes, a 30 day guarantee is provided on all purchases.
9. How can I contact customer support?
Email: info@HadleysHouse.com
Phone: +1 (307) 218-6685
Monday to Friday, 9:00 AM to 6:00 PM ET. Saturday and Sunday, 11:00 AM to 4:00 PM ET. We aim to respond within 24 hours.
10. Do you ship internationally?
No, shipping is currently available only within the United States.
11. Do you have a physical store?
No, Hadley's House operates online only.
12. Can I place a bulk order?
Yes. Contact support for bulk order requests.
13. How can I track my order?
Use the tracking link sent by email after your order ships, or visit the Track Your Order page on our website.
14. Who pays for return shipping?
It depends on the reason for the return. If your item arrived damaged, defective, or incorrect, we cover return shipping in full and will send you a prepaid label. If you are returning because you changed your mind, return shipping is your responsibility and original shipping fees are non-refundable. We recommend a trackable service, as we cannot process a refund for a package that does not reach us. See the Refund Policy for full details.
Contact Information
Store name: Hadley's House
Company name: FCNL Services LLC
Company Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming, 82801, United States
Warehouse Address: 1100 W 23rd St, Casper, Wyoming, 82604, United States
Email: info@HadleysHouse.com
Phone Number: +1 (307) 218-6685
Monday to Friday | 9:00 AM – 6:00 PM (ET)
Weekends | 11:00 AM – 4:00 PM (ET)
We aim to respond to your inquiries within 24 hours.
